If you´ve considered the option of implementing a chatbot it is important that you know that taking care of the user’s experience is a priority, otherwise the bot could become a nightmare. You must define together with your development team the first interactions as well as the personality of the bot.
It is important that you work through this as a team, because they will give you the best recommendations in terms of conversation flows, user experience and functionalities, but only you know how your company works and how your client interacts.
Having a new sales channel can excite us and we will probably want to put all of our products in there, but let’s think how the user comes to them and let the chatbot revolutionize their experience with our brand, from receiving 24/7 attention, answering frequently asked questions in real time, or even interacting with the user without the need of specific commands or buttons.
Think of Natural Process Language interfaces. If the conversation is good, the user could make a purchase or hire a service with the help of the chatbot.